Who do I contact with questions about a bill?

If you are unable to find the information you need in your online payment history or open invoices, please call the Treasurer/Collector at 617-730-2020 or email treasurer@brooklinema.gov.

Show All Answers

1. What is Invoice Cloud?
2. Is there one account number for all of my bills?
3. If I pay different bills (i.e. property tax and sewer bill) do I need to register twice?
4. Can I put my sewer bill on auto-pay, but keep my real estate taxes as a scheduled payment?
5. How does the system work?
6. Do I have to enter an email address to make a payment?
7. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
8. Will I receive a confirmation email that my bill has been paid?
9. Do I need to register to pay a bill?
10. Why should I register to pay a bill?
11. How do I register?
12. How do I find my account number to login?
13. I forgot my password, how do I find it?
14. Can more than one person pay bills online for the same account?
15. What forms of payment can I use?
16. What is a service or convenience fee?
17. If I don’t have email can I still process an electronic payment?
18. Which bills can I pay online?
19. What are the costs for paying online?
20. May I pay my tax bill by credit card at the Treasurer/Collector’s Office?
21. How should I enter my credit card information?
22. How will I know that my payment has been accepted?
23. How long does it take for a credit card transaction to process?
24. How long does it take for an EFT (electronic funds transfer) transaction to process?
25. Do I need to notify my bank or change bank accounts?
26. What information do I need to make a payment?
27. When can I pay?
28. Can I tell if my payment has been posted?
29. Will I have online access to my account?
30. How long will my payment history be maintained?
31. Will I be able to print a copy of my bill?
32. What is auto-pay?
33. Can I cancel auto-pay?
34. I signed up for auto-pay but do not see any information under “My Scheduled Payments.”
35. What are scheduled payments?
36. Can I schedule payments?
37. Can I change a scheduled payment?
38. What is the difference between auto-pay and a scheduled payment?
39. What if I already have auto-pay or a scheduled payment set up with my bank?
40. When I sign up to “Go Paperless,” will I still receive a paper bill in the mail?
41. Can I start receiving paper bills again?
42. What is Account Linking?
43. Who do I contact with questions about a bill?
44. I accidentally deleted my current email notification, what should I do?
45. If I have additional questions or I am having trouble registering, who should I call?
46. Is my information secure?
47. Are my credit card and checking account information safe when I pay online?
48. What is PCI Compliance and why is it so important?
49. Who has access to my account?