How does the system work?

1. Customer accesses account via the Town’s website by clicking on the Online Bill Pay link.

2. Customer locates and views invoice and either enters payment information for a one-time payment or registers account to schedule a payment.

3. Customer receives an email confirmation with their payment amount and payment date.

Show All Answers

1. What is Invoice Cloud?
2. Is there one account number for all of my bills?
3. If I pay different bills (i.e. property tax and sewer bill) do I need to register twice?
4. Can I put my sewer bill on auto-pay, but keep my real estate taxes as a scheduled payment?
5. How does the system work?
6. Do I have to enter an email address to make a payment?
7. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
8. Will I receive a confirmation email that my bill has been paid?
9. Do I need to register to pay a bill?
10. Why should I register to pay a bill?
11. How do I register?
12. How do I find my account number to login?
13. I forgot my password, how do I find it?
14. Can more than one person pay bills online for the same account?
15. What forms of payment can I use?
16. What is a service or convenience fee?
17. If I don’t have email can I still process an electronic payment?
18. Which bills can I pay online?
19. What are the costs for paying online?
20. May I pay my tax bill by credit card at the Treasurer/Collector’s Office?
21. How should I enter my credit card information?
22. How will I know that my payment has been accepted?
23. How long does it take for a credit card transaction to process?
24. How long does it take for an EFT (electronic funds transfer) transaction to process?
25. Do I need to notify my bank or change bank accounts?
26. What information do I need to make a payment?
27. When can I pay?
28. Can I tell if my payment has been posted?
29. Will I have online access to my account?
30. How long will my payment history be maintained?
31. Will I be able to print a copy of my bill?
32. What is auto-pay?
33. Can I cancel auto-pay?
34. I signed up for auto-pay but do not see any information under “My Scheduled Payments.”
35. What are scheduled payments?
36. Can I schedule payments?
37. Can I change a scheduled payment?
38. What is the difference between auto-pay and a scheduled payment?
39. What if I already have auto-pay or a scheduled payment set up with my bank?
40. When I sign up to “Go Paperless,” will I still receive a paper bill in the mail?
41. Can I start receiving paper bills again?
42. What is Account Linking?
43. Who do I contact with questions about a bill?
44. I accidentally deleted my current email notification, what should I do?
45. If I have additional questions or I am having trouble registering, who should I call?
46. Is my information secure?
47. Are my credit card and checking account information safe when I pay online?
48. What is PCI Compliance and why is it so important?
49. Who has access to my account?