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1. I’m a new owner. Why did I receive my tax bill in the former owner’s name?
2. How do market conditions affect my assessment?
3. What does full and fair cash value mean?
4. What is a Residential Exemption?
5. How do you determine market value?
6. I purchased my property in calendar year 2015. When do I qualify for a residential exemption?
7. What is a Statutory Exemption?
8. When are real property tax bills mailed and payments due?
9. I live in Chestnut Hill, why haven't I received my motor vehicle excise bill?
10. What is a Tax Classification Hearing?
11. How do I change my address for my Motor Vehicle Excise Tax?
12. What is the difference between Real and Personal Property?
13. What is a Revaluation and why is it necessary?

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1. When is a building permit necessary?
2. By who is a permit application made?
3. Who can be issued a building permit?
4. Can a homeowner apply for and be issued a building permit?
5. Can a homeowner apply for any Wiring, Plumbing, or Gas permit?
6. What are the fees for building, wiring, plumbing, gas permits, and other building department functions?
7. Do the inspectors for the Building Department carry official identification?
8. Does a building permit expire?
9. Who do I contact with questions regarding zoning (setbacks, frontage of area, pre-existing nonconforming structure, etc.)?
10. Do I need a permit to install a shed?
11. When do I need a certified plot plan?
12. Do I need a permit for a fence and what are the requirements?
13. What is the process for applying for a building permit?
14. Can I receive a temporary Certificate of Occupancy?
15. How long does it take to process a permit application?
16. What are the hours a contractor can work?
17. Do I need a building permit for a driveway?
18. How do you apply for a sign or Facade Design Review?
19. How do I appeal a building permit or a decision made by a Building Inspector?
20. Who do I contact about hooking up to town water, sewer, or drainage?
21. How do I receive permission for a curb cut?

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1. What cable service providers operate in the Town of Brookline?
2. How do I contact them for service?
3. Who do I contact to complain about a problem?
4. If the problem continues unresolved, what is my next step?
5. How do I obtain service if I live in a multiple dwelling unit?
6. Can the town negotiate a better rate?
7. Does the town have any control over programming?
8. Are there any discounts for senior citizens?
9. How can I get cable information from the Federal Communications Commission (FCC)?

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1. What buildings in Brookline are subject to review for demolition delay?
2. What qualifies a project as demolition?
3. Who reviews a building for its historical and architectural significance?
4. What happens when a building is assigned an initial determination of significance?
5. How do I know if a National or State Register-listed building requires demolition review?
6. What if my building is located in a Local Historic District?

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1. What buildings in Brookline are subject to review for demolition delay?
2. What qualifies a project as demolition?
3. Who reviews a building for its historical and architectural significance?
4. What happens when a building is assigned an initial determination of significance?
5. How do I know if a National or State Register-listed building requires demolition review?
6. What if my building is located in a Local Historic District?

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1. What was the public community process?
2. When will construction begin at the park, and what is happening on site now?

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1. How do I register and sign up for the Green Dog Program?
2. Why do I need to pay a fee to participate?
3. Where can I take my dog off-leash and how were the off-leash hours and parks determined?
4. I visited a park during off-leash hours, but was told my dog had to be on-leash. Why is this?
5. I visited a park during off-leash hours, but the park was closed. Why is this?
6. My usual park is closed for renovations, or due to field conditions. Where can I go with my dog?
7. Why doesn’t Brookline have a dog park, so dogs can always be off-leash?
8. Why are there no evening off-leash hours?
9. Could off-leash hours or parks change in the future?
10. I’m a dog walker. Can I bring my clients to play and exercise off-leash?
11. Can my friends and visitors bring their dogs to play off-leash in Brookline?
12. Why do I need to license my dog?
13. What are Green Dog Liaisons?
14. Why do I have to pick up after my dog?
15. I saw an aggressive dog in a park. What should I do?
16. How do I report a violation of off-leash hours or other dog issues?
17. How do I find out more information or make suggestions about the program?

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1. What is the Human Relations / Youth Resources Commission (HR / YRC)?
2. How may I reach the Human Relations / Youth Resources Commission?
3. How often and where does the commission meet?

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1. What is zoning?

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1. Are recreational marijuana establishments allowed in Brookline?

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1. Who should I call if I have sewage backup into my home?
2. Who is responsible for my sewer service line?
3. Who do I contact when I have a question about my bill?
4. Who do I contact if there is a strong sewer odor in my area?
5. Who do I call to repair my sewer service? How do I know if a sewer pipe needs to be repaired?

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1. What is single stream recycling?
2. What can I put in my blue recycling cart ?
3. I am elderly or disabled and can not transport a large cart. Can I get a smaller cart?
4. What are the advantages to single stream?
5. How do I know what plastic is recyclable?
6. Are plastic bags recyclable at the MRF?
7. Should I wash my recycling before placing it in the bin?
8. Can I recycle Styrofoam?
9. Why can’t prescription or vitamin bottles be recycled?
10. Can I recycle a motor oil bottle with a No. 2 on the bottom?
11. Do I need to step on my plastic containers before recycling?
12. Are black, No. 1 microwaveable containers recyclable?
13. Why can't I recycle plant pots?

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1. How do I set up a tour?
2. What happens between the time of enrollment and the time we start the program?
3. My child has never been in a formal program before and I am not sure that 2 days is enough of a transition, what can we do?
4. What if my child’s nap schedule is different from the schools? What will happen when he does not need a nap mid day?
5. What is a typical day like?
6. What kind of extracurricular activities does the center offer?
7. Is there an additional cost for these activities?
8. How are communications handled at school, and what if I have a concern?
9. What is the curriculum?
10. Will my child be ready for kindergarten in a more traditional environment?
11. How will I know what is happening in my child’s classroom and the school?
12. Can I check in with my teacher during the day?
13. I know that I need to bring snack for the class once a month, how will I know what to bring?
14. My child is used to a hot lunch each day; will you heat up the lunch?
15. How can I get involved in the school?
16. I know that the center is only for Brookline residents, what happens if we move to another community?

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1. What is a storm drainage system?
2. What is the Problem?
3. What can I do about stormwater?
4. What's Being Done?
5. What is the proper method for draining my swimming pool?

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1. What is the stretch energy code appendix?
2. How is the stretch energy code different than the existing energy code?
3. Why did the commonwealth add the stretch energy code option to the state building code?
4. How would it be adopted by Brookline?
5. Why is Brookline considering adoption of the code?
6. If Brookline adopts the stretch energy code, when does it go into effect?
7. If the state is making the statewide energy code more stringent, why should Brookline adopt the stretch energy code?
8. What are some of the expected benefits to a municipality of a more stringent energy code?

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1. How is the stretch energy code different than the existing energy code?
2. What is the anticipated cost of implementing a more stringent energy code?
3. What kinds of technical and financial help are available to property owners and contractors?
4. What building types does the stretch energy code apply to?
5. Does the stretch code apply to major renovation projects as well as new construction?
6. Does the stretch code apply to minor additions to existing buildings?
7. What happens to buildings not covered by the stretch energy code?
8. What standards are the stretch code appendix based on?
9. What is required for large new commercial buildings above 100,000 square feet?
10. What is required for new commercial buildings between 5,000 and 100,000 square feet?
11. What would be required of small new commercial buildings, below 5,000 square feet?
12. How are new commercial buildings with special energy needs handled?
13. How do the benefits and costs from the commercial stretch code standards compare to the baseline code?
14. What categories do multifamily residential buildings fall into?
15. What training and materials are available on these standards?
16. How would the stretch code be implemented and enforced?
17. How does the stretch code work with Leadership in Energy and Environmental Design (LEED) buildings?
18. Does the stretch code require 3% renewable electricity or solar panels?
19. Where can I find and read more about the stretch code appendix?

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1. What is the anticipated cost to the property owner of complying with the code?
2. Will implementing the stretch code save me money on utilities?
3. What low-cost interventions can I do to meet the stretch energy code?
4. What kinds of projects trigger the stretch energy code?
5. What is the Home Energy Rating System (HERS) rating?
6. What are the prescriptive measures that can satisfy the stretch energy code?
7. Can I limit a remodeling project to items of my own choosing?
8. If I’m doing a small remodeling project, like a kitchen or bathroom renovation, will I have to meet the stretch energy code?
9. Do I have to achieve a Home Energy Rating System (HERS) rating if my project is only a renovation of an existing building?
10. Would existing buildings or historic buildings have to be upgraded to comply with the stretch code appendix?
11. As a residential property owner, how would I comply with the stretch energy code?
12. What categories do multifamily residential buildings fall into?
13. What training do Home Energy Rating System (HERS) raters undergo?
14. How do I find a Home Energy Rating System (HERS) rater?
15. How could my contractor know how to meet the stretch energy code?
16. What kinds of technical and financial help are available to property owners and contractors?
17. How would the stretch energy code be enforced?

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1. Where can I find the town bylaws?
2. Who should I contact if I receive a letter from the Town Counsel's Office regarding a personal property tax or property tax bill?
3. Where can I find legal assistance?

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1. Can I park my car on the street?
2. How can I get a resident permit?
3. My car is not registered in Brookline. How do I change it?
4. I live near the high school and cars on my streets have permits. Can I get one, too?
5. My house is in Brookline, but my street address is Brighton. Who do I call?
6. Where can I park if I work in Brookline?
7. How much does the town charge for overnight parking spaces?
8. When can I leave my car in the overnight lots?
9. How can I obtain a monthly overnight parking permit from the Town of Brookline?
10. How can I obtain a monthly overnight parking permit in the Courtyard Marriott garage?
11. Where can visitors of Brookline residents park?
12. I just got a parking ticket. Where do I pay it?
13. I want to rent out parking spaces on my property. Is there anything I need to do?
14. Where do I get "No Parking / Tow Zone" signs for moving trucks?
15. I am having my driveway repaved and have no place to put my car. What should I do?
16. Where do I report broken parking meters?
17. Who should I contact to get a street light fixed in my neighborhood?

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1. How do I know if the meter is in effect until 8 p.m.?
2. Are the parking rates and hours of operation changing?
3. Can I use credit cards to pay for parking?
4. Do these meters offer refunds or change?
5. How does the multi-space meter work?

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1. Are visitor permits included In the new resident permit program?
2. How do residents apply for resident parking permits?
3. How long is a resident parking permit valid?
4. How much does a resident parking permit cost?
5. If I live in the area surrounding Brookline High School, where should I go to get my resident permit sticker?
6. What are the streets that do not qualify for a resident permit sticker?
7. When is a resident parking permit required?

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1. What are the standard cab rates in Brookline?
2. Are there other fees? Do I have to pay for tolls?
3. What if the cab company doesn't respond to my call in a timely manner?
4. What if I think the driver has taken "the long way" to charge me more?
5. If I lose something in a cab, what can I do?
6. Are there any special options for senior citizens?

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1. When is my trash and recycling picked up?
2. Where does my trash and recycling go?
3. How do I get a blue recycling cart?
4. What happens if my collection day falls on a holiday?
5. What do I do with my hazardous waste?
6. What do I do with my hazardous waste in the winter?
7. Are there any restrictions on what I can put in my trash?
8. What are special pickups?
9. Who do I call if I see illegal dumping?
10. What should I do with yard waste?

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1. What is Excise tax?
2. What if I sold my car but received an Excise Tax Bill?
3. I transferred my license plate to another car and received another Excise bill.
4. I received an Excise tax bill but no longer live in Brookline.
5. What if I do not receive a bill?
6. Where do I mail my Excise Tax Bill?
7. Can I pay my Excise Bill online?
8. Can I pay my Excise Bill over the phone?
9. What happens if I don’t pay the bill?
10. What if my check is returned?
11. What if my payment was not credited to my account?

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1. What is Invoice Cloud?
2. Is there one account number for all of my bills?
3. If I pay different bills (i.e. property tax and sewer bill) do I need to register twice?
4. Can I put my sewer bill on auto-pay, but keep my real estate taxes as a scheduled payment?
5. How does the system work?
6. Do I have to enter an email address to make a payment?
7. When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
8. Will I receive a confirmation email that my bill has been paid?
9. Do I need to register to pay a bill?
10. Why should I register to pay a bill?
11. How do I register?
12. How do I find my account number to login?
13. I forgot my password, how do I find it?
14. Can more than one person pay bills online for the same account?
15. What forms of payment can I use?
16. What is a service or convenience fee?
17. If I don’t have email can I still process an electronic payment?
18. Which bills can I pay online?
19. What are the costs for paying online?
20. May I pay my tax bill by credit card at the Treasurer/Collector’s Office?
21. How should I enter my credit card information?
22. How will I know that my payment has been accepted?
23. How long does it take for a credit card transaction to process?
24. How long does it take for an EFT (electronic funds transfer) transaction to process?
25. Do I need to notify my bank or change bank accounts?
26. What information do I need to make a payment?
27. When can I pay?
28. Can I tell if my payment has been posted?
29. Will I have online access to my account?
30. How long will my payment history be maintained?
31. Will I be able to print a copy of my bill?
32. What is auto-pay?
33. Can I cancel auto-pay?
34. I signed up for auto-pay but do not see any information under “My Scheduled Payments.”
35. What are scheduled payments?
36. Can I schedule payments?
37. Can I change a scheduled payment?
38. What is the difference between auto-pay and a scheduled payment?
39. What if I already have auto-pay or a scheduled payment set up with my bank?
40. When I sign up to “Go Paperless,” will I still receive a paper bill in the mail?
41. Can I start receiving paper bills again?
42. What is Account Linking?
43. Who do I contact with questions about a bill?
44. I accidentally deleted my current email notification, what should I do?
45. If I have additional questions or I am having trouble registering, who should I call?
46. Is my information secure?
47. Are my credit card and checking account information safe when I pay online?
48. What is PCI Compliance and why is it so important?
49. Who has access to my account?

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1. What is the real estate tax rate and how is it calculated?
2. When are real estate taxes due?
3. What are the monthly periods covered by the real estate tax bill?
4. What is the preliminary real estate tax bill?
5. What is the actual real estate tax bill?
6. When are tax bills mailed?
7. Do you accept postmarks for payment date receipt?
8. What will happen if I do not pay my bill by the due date?
9. How do I change or update my billing address?
10. Is there a duplicate bill fee?
11. Where is the Treasurer/Collector’s Office located?
12. Where can I park when I visit Town Hall?
13. Where should I mail correspondence?
14. Does the Treasurer/Collector have an email address?
15. To whom do I make my checks payable?
16. Where do I mail my real estate tax bill?
17. Can I pay my taxes online?
18. Can I pay my taxes over the phone?
19. What if I did not receive a tax bill?
20. How do I obtain a duplicate tax bill?
21. My mortgage company pays my taxes, why did you send me a bill?
22. Does the Town send a tax bill to my mortgage company?
23. I paid my taxes and should not have because my mortgage company pays my taxes, what should I do?
24. I am a new owner, will the tax bill be sent to me?
25. I sold my property and still received a real estate tax bill. What should I do?
26. I just bought a newly developed condominium, what do I need to know?
27. What if my check is returned?
28. What if my payment was not credited to my account?
29. How do I obtain my tax payments for the last calendar year for income tax purposes?
30. Am I eligible for a Residential Exemption?
31. I live on a limited income, what options are available to reduce my taxes?
32. What is an Abatement?
33. What is an Elderly Exemption?
34. What is the Elderly Deferral Program?
35. What is a Municipal Lien Certificate?
36. I received a Real Estate Demand Notice, why?
37. I received a letter in the mail stating my taxes are overdue. What happens if I don’t pay it?
38. What is Tax Title?
39. How do I get a Certificate of Redemption or a Release?
40. I received a Personal Property tax bill but no longer own a business in Brookline.

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1. Refuse Questions?
2. Where do I mail my Refuse Bill?
3. Can I pay my Refuse Bill online?
4. Can I pay my Refuse Bill over the phone?

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1. Unclaimed Property

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1. Water Questions?
2. Where do I mail my Water Bill?
3. Can I pay my Water Bill online?
4. Can I pay my Water Bill over the phone?

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1. I am selling my house and need to obtain a "final read" on my water meter, what do I do?
2. Where is my water meter?
3. Who is responsible for my water service line?
4. Who do I contact when I have a question about my bill?
5. How do I check for leaks in my home?
6. Who do I contact in the case of a water emergency?
7. Does the Town test the water?
8. How do I get an irrigation meter (second meter)?