Mass transit systems may be vulnerable to both accidents and terrorist incidents. Customers should be aware and vigilant. Be well informed and know your surroundings.
Review emergency exit information on the vehicle.
If you see something, say something! Report all suspicious parcels, bags, or containers to the nearest police officer or transit employee. Never touch a suspicious object.
Passengers who observe activities or things that seem out of place or out of the ordinary are asked to report such instances to transit employees or call the MBTA Police at 617-222-1212.
In the event of an emergency, remain calm and follow the instructions of transit or rescue personnel.
Only use cell phones if you absolutely must as they could interfere with emergency equipment.
When riding MBTA subway trains, never leave a disabled underground streetcar unless instructed or assisted by transit employees or rescue personnel. High voltage electrical systems that power the cars can be extremely dangerous.
If you’re instructed to evacuate, take your belongings (but leave your bicycle behind).
If you are traveling with others, stay together.
For service changes, station closings, and other related information, contact the MBTA at 617-222-3200 or at TDD 617-222-5146. You can also learn more by visiting the MBTA website.