Pay By Phone

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 As of March 14th, the new mobile parking app, Passport, went live in Brookline.

The Passport app will greatly increase the convenience for visitors and residents looking to spend time in our commercial areas. It allows drivers to extend their parking sessions from anywhere through their mobile devices and sends mobile reminders when the time on the meter is almost expired. Those with the ParkBoston App can use that app to park in Brookline as well.

HOW TO USE THE APP

Download the Passport Parking app from the App Store if you have an iPhone, or Google Play if you have an Android.



Android Google Play Store: Apple Store:
 Android_App_Step1_Passport_Screenshot  iPhone_App_Step1_Passport



Choose to either "Sign Up" or "Log In"

Passport_Screenshot2_Create_Account


If this is your first time using the App, you should select "Sign Up." This will bring you to a page where you can select how you would like to login into your account:

Passport_Screenshot2_Create_Account_iPhone


If you choose to login through Facebook, you will be immediately redirected to a page to begin setting up your account. The app will generate a temporary Pin number for you that you have the option of resetting. If you selected by Phone or Email, you will be prompted to provide further information so you can be sent a verification code.




If you selected "Phone": If you selected "Email":
 Passport_Screenshot3_Verification_Page  Passport_Email_Verification_Screenshot


You will then be directed to this screen, where you will enter the sent verification code:

Verification_Screenshot_3_digit_code


Once the code is verified, you will set up your account with a Pin through this page:

Passport_Create_Pin_Screenshot


Follow these steps to set up your parking payment:

Enter your zone number:

Passport_Screenshot_Zone_Number


Enter your space number:

enter-space



Enter your duration time:

Passport_Screenshot_Duration


Enter your payment information:

Passport_Screenshot_Duration

Please note that you will only have to set up payment once. The app will keep a record of the card you use and will save it further use.


FAQ



GETTING STARTED



HOW DO I USE PASSPORT/HOW DO I PAY WITH MY PHONE?

Download the Passport Parking app from the App Store or Google Play. A web version is also available at m.ppprk.com. Please note: your wireless carrier’s message and data rates may apply.

WHAT IS THE ZONE/PARKING SPOT NUMBER AND HOW DO I FIND IT?

The zone and parking spot numbers are required to start your parking session and identifies where you are parked. You can find both numbers located on the decal on the parking meter. HINT: The entire Town of Brookline is zone 2445 and the space number is the meter number for on-street meters and the space numbers in the parking lots!

HOW DO I FUND A WALLET?

To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. HINT: The Town of Brookline wallet provides $1.25 in free parking for every $20 loaded. So pay $20 and get $21.25!

WHY DOESN’T THE METER CHANGE/HOW DOES ENFORCEMENT KNOW I PAID?

Although the meter reads red/expired, Parking Control Officers will see the payment on their devices. 

HOW DO I KNOW MY PARKING SESSION HAS STARTED?

When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

MANAGING ADDITIONAL FEATURES



HOW DO I EXTEND MY TIME?

One of the major benefits of using Passport Parking is the ability to increase time on your meter remotely. 

There are two ways to extend your parking time. 1) When on the “Active Session” screen that has the parking timer, click “Session Options”, then click “Extend”.  You can then choose to add additional time.  2) When you have only a few minutes left, you will receive a notification (if you allow notifications from Passport) that your time is about to expire.  The app will then ask you if you would like to extend your time. If you select "Yes", you will be redirected to the "Extend" page. HINT: If you can’t extend your time it could be because you have already reached the maximum stay allowed for that parking meter.
 
HOW DO I VIEW MY PARKING HISTORY/GET RECEIPTS?

To view your parking history you can use the app or website. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit m.ppprk.com.
 
HOW DO I MANAGE ALERTS/REMINDERS?

Login to your account and click ‘Options’. Use the check boxes to enable/disable the reminders.
 
CAN I PARK MULTIPLE CARS?

You can start additional parking sessions by clicking ‘New Session’ in the side menu.
 

MANAGING THE APP



WHERE IS THE MENU LOCATED?

The menu button is the icon with the three white lines in the left-hand corner of the screen. 

On the menu you will find:

Menu_Screen_Shot_Passport2

HOW DO I ADD/DELETE A PAYMENT CARD?

Login and select ‘Payment’ from the side menu.  Select ‘Add Card'. Enter your new card information and check the ‘Save Payment Info’ if you wish to save this card for future use.  To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.
 
HOW DO I ADD ANOTHER VEHICLE TO MY ACCOUNT?

Login and select ‘Vehicles’ from the side menu. The app will save recent license plate numbers you’ve used before too!

WHAT IS THE DIFFERENCE BETWEEN A VERIFICATION CODE AND MY PIN NUMBER?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.

HOW DO I RESET MY PIN?

To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to support@passportinc.com 

HOW DO I CHANGE THE EMAIL ADDRESS ON MY ACCOUNT?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

For any issues you may encounter with the app contact Passport via the app. For all other questions about parking contact the Transportation Division at 617-730-2177.